Sell more to existing customers! Studies show that it is cheaper to sell again to existing customers than finding new prospects – and what’s one of the biggest keys to getting customers to buy from you again? Provide excellent customer service. In this lesson, you’ll learn how to provide the type of service that will keep customers coming back and buying again and again and again.
Topics in this lesson:
- What good customer service really is
- Separate loyalty myths from the truth when it comes to customers
- Identify customer service champions within any organization
- Effective strategies you can use to overcome future customer issues
- Create scripts for customer problems
- And much more